FREQUENTLY ASKED QUESTIONS

Last Updated on February 08, 2017

Do I need an account to place an order?

No, you do not need an account to place an order on our website. We offer a seamless shopping experience for both guest users and registered customers. If you prefer not to create an account, you can simply add items to your cart and proceed to the checkout process.

However, if you’d like to enjoy the benefits of a registered account, such as quicker checkout for future orders and order tracking, you have the option to create an account during the checkout process. Simply provide the necessary information when prompted, and your account will be created with the details you provide.

Whether you choose to shop as a guest or create an account, we are committed to ensuring a smooth and convenient shopping experience for you. If you have any further questions or need assistance, feel free to reach out to our customer support team.

Who should i to contact if i have question?

If you have any questions or inquiries, please feel free to contact our customer support team. You can reach out to us through the following channels:

1. WhatsApp Customer Support: You can contact us on WhatsApp at wa.me/+919727532350. Our dedicated customer support team is available to assist you with any queries you may have.

2. Email:  You can also get in touch with us via email. Reach out to us at either sales@cherryelectronics.in or cherryelectronics332@gmail.com. We’ll do our best to provide you with prompt and helpful responses.

3. Contact Numbers: If you prefer to speak with someone directly, you can call us at 09313603306 or 09016649359. Our team will be glad to assist you over the phone.

Our goal is to provide excellent customer service and assist you in any way we can. Don’t hesitate to reach out if you need assistance or have any questions!

How can i cancel or change my order?

If you wish to cancel or make changes to your order, please follow the steps below:

  1. Cancellation or Changes: If you need to cancel your order or make any changes to it, please contact our customer support team as soon as possible. You can reach out to us via WhatsApp at wa.me/+919727532350, or you can email us at sales@cherryelectronics.in or cherryelectronics332@gmail.com. Additionally, you can call us at 09313603306 or 09016649359. Please provide your order details and the specific changes you would like to make.
  2. Prompt Communication: We recommend getting in touch with us as soon as you decide to cancel or make changes. This will help us process your request efficiently and avoid any inconveniences.
  3. Order Information: When contacting us, please provide your order number, your contact information, and the details of the changes you would like to make. This will help us locate your order quickly and assist you effectively.

We appreciate your understanding and cooperation. If you have any questions or concerns, please don’t hesitate to reach out to us. Your satisfaction is our priority.

How long will it take to get my package?

Once your order is placed, we’ll promptly ship it out on the same day using the selected courier service. To keep track of your package’s journey, you can visit our “Track Your Order” page. Our shipping times vary based on your location:

  • For orders within Gujarat state, you can expect delivery within 1-2 days.
  •  For orders outside of Gujarat, delivery times range from 1-6 days, depending on your location within India.

We prioritize efficient delivery to ensure you receive your package as swiftly as possible. If you have any further questions about your order’s delivery status, feel free to contact our customer service team. Your satisfaction is our goal, and we’re here to assist you throughout the process.

What shipping methods are available?

During the checkout process, you’ll have the flexibility to choose from a range of shipping methods based on your location. We offer multiple shipping options to cater to your preferences and urgency. Whether you’re looking for standard shipping for a more cost-effective option or expedited shipping for faster delivery, the choice is yours. Our goal is to provide you with the convenience and control over your shipping method, ensuring that your order reaches you in a way that aligns with your needs.

Do you provide any warranty?

While we do not offer a formal warranty, we stand by the quality of our products. If you encounter any issues with your purchased item, you have the option to return it within 2 days of receiving the product. If the product is found to be non-functional or defective within this timeframe, we will gladly assist you with the return process. Please reach out to our customer service team at the provided contact numbers (09313603306 or 09016649359) or via email at sales@cherryelectronics.in or cherryelectronics332@gmail.com to initiate the return and resolve the matter. Your satisfaction is important to us, and we are committed to addressing any concerns you may have regarding the functionality of our products.

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